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Common Questions

Please note: Access Alliance does not sponsor individuals or families to Canada. Once you have arrived in Canada, we can provide you with settlement services if you reside in Toronto. 

I need help coming to Canada as a refugee. Where can I find help?

We do not assist individuals making refugee claims, but you can find information and resources at the links below:

• Government of Canada – Resettle in Canada as a Refugee
• Government of Canada – Programs to Support Afghan Nationals 
• Steps to Justice – Legal information and resources

If you live outside of Canada and you are also LGBTQ+, you may find additional assistance at:

• Rainbow Railroad

I need proof of having been vaccinated but I don’t have status in Canada. What can I do?

• You can find step-by-step information on how to get your proof of vaccine here: I don’t have status or a health card. Can I get a COVID vaccine or proof of vaccine?

I’m looking for a doctor. What are my options?

• If you are a permanent resident or Canadian citizen and have a valid OHIP number, you can take steps to find a doctor or nurse practitioner here.
• If you are in Canada as a refugee claimant and you have IFH you can get more information about finding a doctor here: Health care services or treatment through the Interim Federal Health Program.
• If you don’t have status or a health card, you can find a doctor through a Community Health Centre. Check here to find a Community Health Centre near you.

I don’t have status and I don’t have a doctor AND I live in Toronto. Where can I go if I need to see a doctor? 

• You can access medical care at our Non Insured Walk In Clinic. 

I want a doctor at Access Alliance. What are my options?

• You can contact reception at 416-324-8677 to get a registration form and instructions on applying for a doctor at Access Alliance.

Can I book, change or cancel an appointment with my provider at Access Alliance?

• If you are already a registered patient receiving care, you can now book, change or cancel your appointment online for some of our providers using OCEAN.
• To see if your provider is using OCEAN and to book an appointment, change an appointment or cancel an appointment, click on this link: Find practitioners who accept online bookings and make an appointment here.

My OHIP card has expired. What do I do?

• If your OHIP is expired, you can find information on how to renew your card here.

I’m an LGBTQ+ immigrant, refugee or I don’t have status.  Are there services at Access Alliance for me? 

• If you are located in or around Toronto, please connect with our LGBTQ+ program! 

I’m looking for information about other services in Toronto or Ontario in my language. Who can I call? 

• You can dial “211” on your phone and get connected to “Ontario 211 Services”. This is an information service that answers the phone 24 hours, 7 days a week in 150 languages. For more information, visit their website: 211.ca

I’m looking for an accessible version of a document or information on the Access Alliance website. How can I get access to it? 

• Accessible versions of all documents and information that appears on the Access Alliance website is available on request by contacting TalkToUs@accessalliance.ca. Access Alliance will work with individuals to provide the document or the information in a format that is accessible to them.
  Audio version: Accessing Documents and Information on the Access Alliance Website
  

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If you have more questions or need help with another matter, please contact us!

How to reach us

Access Alliance Downtown
340 College St., Ste. 500, Toronto, ON M5T 3A9
Phone: 416-324-8677
Fax: 416-324-9074
Confidential Fax: 416-324-9490

AccessPoint on Danforth
3079 Danforth Avenue, Toronto, ON M1L 1A8
Phone: 416-693-8677
Fax: 416-693-1330
Confidential Fax: 416-699-7824

AccessPoint on Jane
761 Jane St. 2nd Floor, Toronto, ON M6N 4B4
Phone: 416-760-8677
Fax: 416-760-8670
Confidential Fax: 416-760-2811

Send us an email: