Volunteer Program Lead

Deadline (Internal):  July 12, 2024

Deadline (External):  July 18, 2024

Position Type: Full-time, Permanent

Posting Type: Internal/External

Supervisor: Senior Manager, Strategic Initiatives

Location:

• Main Location: 340 College St., Toronto, Ontario
• You may be required to work at any of Access Alliance sites

Short Description:

Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that aims to provide services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. The Centre envisions a future in which Toronto’s diverse communities achieve health with dignity.

The Volunteer Program Lead is someone who sees themselves as a resource and team player for the agency, and provides experience and enthusiasm in volunteer engagement and coordination to help drive our mission. The person in this role will maintain and improve our volunteer services, and work with staff in the organization to identify volunteer opportunities that meet our agency and community needs.

A successful candidate should have strong administrative skills in particular record-keeping, data entry, reporting as well as being process oriented and committed to the mission of the organization. We’re looking for someone who is passionate about volunteerism and community engagement.

Responsibilities:

Provides oversight and direction for all aspects of the volunteer programs, including:

• Conducting ongoing outreach activities (i.e., promoting and posting at various volunteer opportunity platforms) to keep an attractive profile of the volunteer program and maintain a robust volunteer base;
• Working with community program leads and other relevant internal partners to support the planning of volunteering positions, volunteer intake and deployment;
• Managing all correspondence re. volunteer program;
• Managing the screening, assessment, onboarding as required – many of these activities are in collaboration with program volunteer leads;
• Hosting ongoing volunteer orientation for new volunteers and engaging them in relevant skill training, one-on-one coaching and mentoring throughout their volunteer involvement;
• Keeping necessary records meticulously (including basic personal information, screening records, availability, volunteer activities and hours, internal reports/supervisors, anniversary dates, and performance reviews) in the volunteer database, producing reports as required;
• Orienting staff and reinforcing the volunteer management standards by providing training and coaching to advance staff’s understanding of volunteer roles and implementation of sector best practices;
• Monitoring volunteer activities and providing timely feedback to both the volunteers and their program supervisors; issuing reference letters as requested, and providing constructive feedback for volunteers to grow;
• Participating in the periodical volunteer program evaluation processes and providing critical inputs in developing relevant evaluation tools to assess program outcomes and volunteers’ satisfaction;
• Maintaining a good communication channel with all volunteers, including inactive volunteers, to keep them informed and motivated through a monthly volunteer newsletter, Slack messages and periodical check-in phone calls;
• Organizing volunteer recognition events bi-annually and other ongoing activities to acknowledge importance of volunteer contributions;
• Working with the Communication department to profile volunteer contributions and share the stories effectively;
• Representing Access Alliance Volunteer Program to sit at the sector table, keeping abreast of trends and new approaches/initiatives, cultivating partnerships;

Skills, Abilities and Qualifications:

Minimum Requirements

• University degree in a relevant discipline (community development, social work, education, nonprofit management, volunteer/supporter engagement), or undergraduate education with relevant related experience;
• At least 2 years of experience working with volunteers in a non-profit setting (health, community-based, etc.) with a comprehensive volunteer management responsibility;
• Experience working with and communicating with people of diverse cultures in a community-based setting; focus on immigrants, refugees and newcomers;
• Experience in event and program design, planning, development, coordination and outcome evaluation;

Other Requirements

• Volunteer management certification from a recognized institution is a strong asset;
• Knowledge of and a commitment to the principles of community development and volunteerism;
• Experience supervising volunteers, and students, and delegating work;
• Demonstrated group facilitation and training skills;
• Good interpersonal and communication skills (oral and written) including participating in meetings, team player, writing, poster/flyer development, etc;
• Well-developed analytical and problem-solving skills;
• Demonstrated ability to function well in a team setting;
• Proficiency with key computer applications of MS, e.g Excel, Word and PPT, online design and publishing tools such as Canva and MailChimp, as well as new media platforms such as Slack;
• Knowledge and experience with a CRM database are highly preferred;
• Lived experience as a newcomer to Canada or from other equity-deserving groups who face barriers to getting involved in volunteering;
• The ability to speak a second language is an asset.

Salary range: $50,976 – $61,418

Hours: Full time, 35 hours/Week

Duration: Permanent

Classification: CHW

Bargaining Unit position: United Food and Commercial Workers, Local 175

Access Alliance offers comprehensive group benefits coverage, annual vacation entitlement, cumulative sick leave entitlement, employee assistance programs. Access Alliance is a HOOPP employer. 

Please be advised that our organization requires all staff, students, and volunteers to be fully vaccinated. Proof of Covid-19 vaccination can be obtained from the Ministry site.

Application Method:

With “Volunteer Program Lead” in the subject heading please send your resume and over letter by July 12, 2024 (internal candidates) and July 18, 2024 (external candidates) at 5:00pm to:

        by E-mail:            jobs@accessalliance.ca

       by Regular Mail:  Hiring Committee, Volunteer Program Lead           

                                 Access Alliance Multicultural Health and Community Services

                                 340 College Street, Suite 500, Toronto, ON, M5T 3A9

No phone calls please.

AAMHCS is a community-based organization that operates from a pro-choice, anti-oppression, and participatory framework.  In your cover letter, we invite you to articulate why you wish to work with Access Alliance, and in what ways did you wish to put your skills, experience, and education into action for this role and for Access Alliance at this time. Knowledge of the neighbourhoods we serve and how agency values would be integrated in your day-to-day work may be interview questions.

We thank all applicants for their interest but only those selected for an interview will be contacted.  Please note that a criminal background check and Vulnerable sector check will be conducted for this position as a condition of employment

We are committed to a workforce reflective of the diversity of the City of Toronto and the communities we serve. We encourage applications from those who provide different perspective and contribute to diverse ideas including those from racialized and LGBTQ communities.

AAMHCS is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Applicants need to make their needs known in advance.

AAMHCS encourages a scent-free environment.

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