Volunteer postings

Tax Filler & Administrative Support Volunteer

Volunteer Position Description 

We are looking for volunteers who are interested in becoming part of our Free Income Tax Clinic team. Our clinic provides free service for individuals and families that are low income during tax session February – May. In this position the volunteer will be supporting the program in administrative aspects and filling taxes. All volunteers will be required to complete training provided by  Canada Revenue Agency (CRA) through the Community Volunteer Income Tax Program (CVITP), as well as orientation by Access Alliance staff. All health and safety protocols including physical distancing and full PPE will be followed during all activities.


  • Data entry 
  • Access and retrieve voicemails 
  • Follow-up with clients and book appointments over the phone 
  • Complete intake over the phone and provide instruction for document drop-off
  • Provide clear information to clients during phone intake and in-person drop-off
  • Prepare client files by making copies of confidential documents 
  • Store all confidential documentation in a safe, locked cabinet
  • E-file income tax for clients 
  • Follow-up with clients to ensure completion and service satisfaction 


AccessPoint on Jane
761 Jane St. Toronto, ON M6N 4B4

AccessPoint on Danforth 
3079 Danforth Ave. Toronto, ON M1L 1A8

Time Commitment 

February to May 
Monday, Tuesday, Thursday, and Friday
Shift timing from 11:00AM – 4:30PM or 12:00PM – 6:00PM 

Role Type 

Administrative and Data Entry 


In-person (on-site) 

Qualifications & Requirements

  • Must be double vaccinated (2 doses of the Covid-19 vaccine)
  • Registration with the CRA under the Community Volunteer Income Tax Program (CVITP)
  • Detail oriented and excellent organizational skills
  • Proficient computer skills, familiar with Microsoft and Google Suite 
  • Good command of written and oral English 
  • Experience in filling taxes an asset
  • Ability to work in high level of confidentiality and privacy is a must 
  • Interest in income tax preparation or similar interests 
  • Must be able to provide high level of costumer service 
  • Excellent communication and interpersonal skills
  • Experience working with low-income, multi-lingual/racial communities will be an asset 
  • Flexible and willing to take on new challenges 
  • Attend Access Alliance’s Volunteer Orientation over Zoom on Thursday, January 13th, 2022 from 6:00 – 7:30PM. Meeting details will be sent upon registration

Benefits for the volunteers

  • Gain practical skills in working with high need population and diverse community 
  • Gain knowledge of working in a community health setting to support low-income, high needs, multi-cultural community 
  • Gain firsthand experience in income tax preparation 
  • Gain experience with handling confidential and personal information 
  • Be part of our team and provide service to Toronto’s most vulnerable communities 

# of positions available: 


Apply by: 

January 1st 2022

To Apply: 

Complete a Volunteer Application Form by clicking here
OR email Melisa Savone – Volunteer & Students Placements Lead

Please include ‘Tax Filler & Admin Support’ on the subject line

For more information about this program please contact: 

Orit Adose – Community Program Worker East 


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