Careers
Program and Services Medical Secretary – March 29, 2022
Position Type: 4 positions (3 Full-time permanent, 1 Full-time Maternity Relief)
Expiry Date April 11, 2022
Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that is committed to and works to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. We do this by facilitating access to services and addressing systemic inequities. The Centre envisions a future in which diverse individuals, families and communities can achieve health with dignity.
Our dynamic and collaborative inter-professional team includes physicians, nurses, social workers, dieticians, psychiatric consultants, settlement workers, health promoters, community based researchers and a cutting-edge Health interpretation program. We operate three busy centres, covering the City’s West and East end and Downtown. All are easy to reach using public transport. The successful candidate will be working mainly from AccessPoint on Jane location but, due to Access Alliances multi-site locations, the candidate may also work in all three locations, including Saturdays and at least one evening per week. To learn more about Access Alliance, our programs, services and locations, please visit our website: https://accessalliance.ca/
We are seeking 4 experienced, highly organized, focused individuals who thrives in an energized environment to provide front and back office administrative support to a primary health care team and community programs service providers. This includes responding to client and community requests for information in busy community hubs, supporting service access, responding to social services, settlement and health staff support needs and ensuring a diverse range of administrative tasks are done efficiently with a commitment to quality.
RESPONSIBILITIES
Welcoming and providing a high-level customer service experience for clients on the telephone and in person.
Performing front and back office administrative tasks in support of primary health care staff, Settlement & Program staff, clients, community members, volunteers and students
Scheduling patient appointments, preparing and maintaining patient charts, including orderly filing of all results and correspondences received
Reviewing of telephone, facsimile, surface mail and email messages
Forward information to other physicians respecting patient confidentiality and privacy including retrieval of release of information documents as necessary
Maintenance of appointment based staff schedules and processing all dictated clinical notes (i.e. fax to referring physicians)
Working collaboratively with other administrative support staff
Possible redeployment to support AA’s COVID response
Other duties as required
OTHER SKILLS AND QUALIFICATIONS:
Medical Administration Certificate or College diploma in Office Administration with combination of education and relevant work experience;
Experience working in a community health setting
Proficient in Outlook, Word, Excel, and experience with Nightingale on Demand (NOD) electronic medical record system
Excellent keyboarding skills and the ability to type at least 55 words per minute;
Proficient in Medical Terminology
Excellent communication skills, both written and verbal
Good understanding of barriers faced by newcomers and knowledgeable about community programs and services available to them
A second language reflective of the agencies client population is preferred
Excellent customer service and interpersonal skills
Excellent organizational skills and demonstrated ability to multi-task and work under pressure in an everchanging environment
High degree of imitative, judgment and problem solving abilities;
Attention to detail, commitment to error free work
Ability to work independently with minimal supervision
Ability to work in a cultural competent manner with diverse population and within a diverse work environment
Travel within Toronto and flexible shifts including evenings and Saturdays
Legally entitled to work in Canada
Access Alliance offers comprehensive group benefits coverage, annual vacation entitlement, cumulative sick leave entitlement, employee assistance programs. Access Alliance is a HOOPP employer. In accordance with the Collective Agreement, health benefits, and annual vacation entitlements are only provided if the contract extends past 12 months.
Salary Range: $35,168 – $42,371
Hours: 35 hours/week
Duration: [3 Full-time, Permanent] [1 Mat-Relief coverage]
Potential start date: ASAP for the 3 Full-time, Permanent positions. Approximately Mid-June for the Mat Relief Coverage position.
Bargaining Unit Position: United Food and Commercial Workers, Local 175
Classification: Medical Secretary
Please be advised that our organization requires all staff, students, and volunteers to
be fully vaccinated. Proof of vaccination can be obtained from the Ministry site.
Application Method
With “Medical Secretary” in the subject heading, please send your resume and cover letter by 5:00 pm April 11, 2022 at: jobs@accessalliance.ca or by Regular Mail: Hiring Committee, Services and Programs Secretary, Access Alliance Multicultural Health and Community Services. 340 College Street, Suite 500, Toronto, ON, M5T 3A9
We thank all applicants for their interest but only those selected for an interview will receive acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position as a condition of employment.
We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance. No Phone Calls Please.
Click here to print the Job Posting.
Health Coach Systems Navigator – March 29, 2022
Position Type 12 months project (with possibility of extension), Full-time, 35 hours/week
Expiry Date April 11, 2022
Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre
that aims to provide services and addresses system inequities to improve health outcomes for the most
vulnerable immigrants, refugees, and their communities. The Centre envisions a future in which
Toronto’s diverse communities achieve health with dignity.
Health With Dignity is a dynamic inter-professional team that includes a nurse practitioner, RN, health
Coach System Navigators and Peer Outreach Workers. HWD is composed of numerous initiatives that
improve access to care, support and resources as well as improving the quality of the experience for
people who are structurally vulnerable, face multiple systemic challenges/barriers, lack resources, and
may be non-insured.
We are looking for a Health Coach System Navigator (HCSN) who is experienced, motivated, and self-directed to be part of the Health With Dignity (HWD) team. The HCSN will use various frameworks to
conduct assessment, evaluate needs, assess risks and crisis containment through one to one and/or
group sessions in order to strengthen coping skills, provide support, make connections to resources,
improve good mental health, address specific issues and/or increase self-management and sufficiency in
daily living and health related activities.
The HCSN will assist in developing and supporting existing partnerships with community organizations
and healthcare providers and actively participate in promotion, planning, implementation, evaluation,
knowledge transfer, and system change solutions. The HCSN will work closely with and provide direction
to peer support workers. The candidate will also work to improve sector/system practices through
knowledge exchange and enhance system effectiveness through appropriate coordination and referrals.
The selected candidate will report to the Manager, Health With Dignity (or designate).
RESPONSIBILITIES & DELIVERABLES
Carry out assessments and coordinate care for medically and socially complex clients
Work with clients on individual and group level to provide: goal setting, support and education
build skills in order to achieve desired goals
Support clients across the lifespan to achieve good mental health and stabilize their mental
health through health/psych education, self-management skill building, and health systems navigation skill building
Work within an inter-professional team to develop practical solutions and strategies for clients who face barriers to good mental health and/or access the right care services at the right time and/or act as a liaison between primary care providers, hospital providers, external community providers and the client
Facilitate connections with external agencies and community resources to increase clients’ understanding of resources available to them to help increase good mental health
Manage varied and complex caseloads with input from team members on medical, psychological, physical and financial issues
Participate in the development, implementation, monitoring and evaluation of relevant services for clients and the community
Accurately record and report detailed information on the effectiveness of the service and clients’ progress in our Electronic Medical Records system
Share learnings to improve practice & policy in the broader system and to expand direct service
to people who face inadequate housing, unemployment, mental health and substance use challenges, food insecurity and challenges with the legal system
Identify strategies and promising practices that can be modeled or systematized for future clients with similar needs
Contribute to the organization by participating in program quality improvement initiatives, research and education
Ability to travel and provide services throughout the City, at designated sites, and to work evening and weekend shifts when required/scheduled
QUALIFICATIONS AND SKILLS:
Required:
The role is open to nurses (RN), social workers (MSW), Occupational Therapists (BOT), Health Coaches (certified) or a combination of relevant education and work experience;
Current registration with a relevant College or recognized licensing body
2 years of experience in a community health, community based and/or mental health setting
Demonstrated and excellent interpersonal, communication (written and verbal)
Presentation, Problem-solving, organizational, and time management skills
Ability to work independently, and be a self-starter
Computer literate, with proficiency with Microsoft Office Suite including Excel
Strong research skills for coordination of community resources
Thorough knowledge of broad determinants of health and issues affecting low income, multilingual and racialized and LGBTQ communities
Thorough understanding of health promotion and community development principles
Ability to work collaboratively and interdependently with an interdisciplinary health care team
Considered an asset:
Demonstrated flexibility to work in a fast paced, ever-changing environment;
Experience working with uninsured, low-income, multilingual, and/or racialized communities
Principles of an anti-oppression and cultural competence framework;
Ability to speak a second language of our priority populations
Experience working in mental health and/or addictions
Health Coach or Systems Navigation training
Education and/or experience in therapeutic modalities such as CBT, DBT, ACT for individuals or groups
Salary: $61,475 – $74,148
Hours: 1.0 FTE (35 hours per week)
Duration: 12 months, with possibility of extension
Bargaining Unit position: United Food and Commercial Workers, Local 175
Classification: Health Promoter (HP)
Start Date: Early May 2022
Interview Date(s): April 14th and 15th , 2022
Access Alliance offers comprehensive group benefits coverage, annual vacation entitlement, cumulative sick leave entitlement, employee assistance programs. Access Alliance is a HOOPP employer. In accordance with the Collective Agreement, health benefits, and annual vacation entitlements are only provided if the contract extends past 12 months.
Application Method
With “Health Coach Systems Navigator’’ in the subject heading, please send your resume and cover
letter by April 11, 2022 at 5:00pm to: by E-mail: jobs@accessalliance.ca. by Regular Mail: Hiring Committee, Health Coach Systems Navigator
Access Alliance Multicultural Health and Community Services
340 College Street, Suite 500, Toronto, ON, M5T 3A9
No phone calls please.
Please be advised that our organization requires all staff, students, and volunteers to
be fully vaccinated. Proof of vaccination can be obtained from the Ministry site.
We thank all applicants for their interest but only those selected for an interview will receive
acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted
for this position.
We encourage applications from individuals who reflect the broad diversity of communities we work
with, including those from racialized and LGBTQ communities.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities
Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make
their needs known in advance. Access Alliance encourages a scent-free environment. Employees,
students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented
personal care products (i.e. perfumes, lotions, hairspray, etc.) while at the Centre.