Medical Services & Program Secretary

Deadline: February 24, 2023

Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that is committed to and works to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. We do this by facilitating access to services and addressing systemic inequities. The Centre envisions a future in which diverse individuals, families and communities can achieve health with dignity.

Our dynamic and collaborative inter-professional team includes physicians, nurses, social workers, dieticians, psychiatric consultants, settlement workers, health promoters, community based researchers and a cutting-edge Health interpretation program. We operate three busy centres, covering the City’s West and East end and Downtown. All are easy to reach using public transport. The successful candidate will be working mainly from AccessPoint on Jane location but, due to Access Alliances multi-site
locations, the candidate may also work in all three locations, including Saturdays and at least one evening per week. To learn more about Access Alliance, our programs, services and locations, please visit our website:

We are seeking three (3) experienced, highly organized, focused individual who thrives in an energized environment to provide front and back office administrative support to a primary health care team and community programs service providers. This includes responding to client and community requests for information in busy community hubs, supporting service access, responding to social services, settlement and health staff support needs and ensuring a diverse range of administrative tasks are done efficiently with a commitment to quality.

The Services and Program Secretary will be responsible for:
 Welcoming and providing a high-level customer service experience for clients on the telephone and in person.
 Performing front and back office administrative tasks in support of primary health care staff, Settlement  & Program staff, clients, community members, volunteers and students
 Scheduling patient appointments, preparing and maintaining patient charts, including orderly filing of all results and correspondences received
 Reviewing of telephone, facsimile, surface mail and email messages
 Forward information to other physicians respecting patient confidentiality and privacy including retrieval of release of information documents as necessary
 Maintenance of appointment based staff schedules and processing all dictated clinical notes (i.e. fax to referring physicians)
 Working collaboratively with other administrative support staff
 Other duties as required

 Medical Administration Certificate or College diploma in Office Administration with combination of education and relevant work experience;
 Experience working in a community health setting
 Proficient in Outlook, Word, Excel, and experience with Nightingale on Demand (NOD) electronic medical record system
 Excellent keyboarding skills and the ability to type at least 55 words per minute;
 Proficient in Medical Terminology
 Excellent communication skills, both written and verbal
 Good understanding of barriers faced by newcomers and knowledgeable about community programs and services available to them
 A second language reflective of the agencies client population is preferred
 Excellent customer service and interpersonal skills
 Excellent organizational skills and demonstrated ability to multi-task and work under
pressure in an ever-changing environment
 High degree of initiative, judgement and problem solving abilities;
 Attention to detail, commitment to error free work
 Ability to work independently with minimal supervision
 Ability to work in a cultural competent manner with diverse population and within a diverse work environment.
 Travel within Toronto and work flexible shifts including evenings and Saturdays
 Legally entitled to work in Canada

Salary Range: $36,071 – $43,346
Hours: 35 hours/week
Duration: Full-Time, Permanent
Bargaining Unit Position: United Food and Commercial Workers, Local 175
Classification: Secretary

What next With Medical Programs and Services Secretary in the subject heading please send your resume and cover letter by 5:00pm February 24 to:

If you are an internal employee, please put Internal in bold in subject line. You may be required to work at any site We thank all applicants for their interest but only those selected for an interview will receive
acknowledgement. Please note that a criminal background check and Vulnerable sector check will be conducted for this position as a condition of employment.

Anti-oppression/Anti-Racism: We are committed to a workforce reflective of the diversity of the City of  Toronto and the communities we serve. We encourage applications from those who provide different perspective and contribute to diverse ideas. Access Alliance is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to an employment opportunity, please advise our HR manager of the accommodation measures if required which would enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Access Alliance encourages a scent-free environment.

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