Careers
Data Management and Decision Support Specialist – March 31, 2022
Expiry Date: April 15, 2022, or Until filled
Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that aims to provide services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. The Centre envisions a future in which Toronto’s diverse communities achieve health with dignity.
Access Alliance is looking for a Data Management and Decision Support Specialist to carry out all data management activities including data collection, integration, quality checks, monitoring, and reporting. The data activities are primarily but not exclusively in relation to our Language Services revenue generating social enterprise. The ideal candidate is a subject matter expert in data management requirements and decision support, with exemplary project management skills. This individual must be very self-directed and a team player, be able to manage competing priorities and provide friendly customer service, and be a creative, intuitive, and outcomes-oriented problem solver. The dynamic individual shall have a strong belief in and be able to carry out responsibilities in accordance with the vision, mission and values of Access Alliance.
RESPONSIBILITIES:
Daily, weekly, and monthly data management and quality checks of activity records
Promote evidence-based planning and decision making for management to make better informed decisions
Develop, generate, analyze and interpret data reports. Run queries and reports as requested to assist in program development, evaluation and funder and customer reporting
Provide support of other data management and information systems functions and duties
Support users in the use of current licensed and custom-built database systems
Assess training needs, train and support staff, interpreters, and client users interfacing with various platforms
Provide data management and technical support for Access Alliance Language Services department including R.I.O call centre, R.I.O online portals including providing technical tier 1 & 2 support to users via phone, email and on site and liaise with external technical support when escalation is required
Design queries and run both standard and ad-hoc reports using MS Access or other data repositories to support decision-making.
Participate in program-specific strategic planning and operational planning processes by providing indicators and benchmarking information.
Pinpoint and resolve complex issues; determine cause of issues and provide recommendations and detailed analysis.
Develop methods to increase the understanding and capabilities of end-users and assist in the on-going development of support procedures.
Work with planning and evaluation team at Access Alliance to Assesses overall data quality by overseeing data input, developing and performing audits of data quality, ensuring data integrity and accuracy.
Other duties and responsibility as assigned
Travel and work across sites and other partnering agencies is required
Occasional irregular hours if required
SKILLS AND QUALIFICATIONS:
Undergraduate Degree or or Certificate/Diploma in Statistics, Math, Computer Science or relevant education and experience
Certificate or courses in relational databases
Demonstrated proficiency in MS Excel and other data analysis tools, e.g., SQL
Experience providing IS training and coaching to end users
Experience in data quality management
Strong analytical and problem solving skills
Demonstrated ability to prioritize work appropriately and to meet deadlines
One year or more related experience; preferably in a health care and/or language services environment
WORKING CONDITIONS
Hybrid of on-site and remote work
Deadline-driven work related to funder reports and grants, etc.
Must be able to work in a fast paced, multi-faceted environment and make quick decisions Must be committed to Access Alliance values and principles
PHYSICAL REQUIREMENTS
Working in front of a monitor 90% of the time
Frequent data entry, receiving/returning phone calls, sending/receiving information, etc.
Sitting for extended periods of time
Must be able to lift and carry 25 lbs/12 kg for occasional filing, moving, carrying and removing items.
Demonstrate good and safe work habits and have a clean working environment.
Ensure full compliance with Access Alliance Health and safety regulations and Access Alliance policies and procedures.
Salary: $65,718 – $79,275
Hours: Full-time, 35 hours per week
Duration: Permanent
Bargaining Unit position: This position is excluded from the bargaining unit Application Method
With “Data Management and Decision Support Specialist” in the subject heading please send your resume and cover letter by April 15, 2022 at 5:00pm to:
by E-mail: jobs@accessalliance.ca
by Regular Mail: Hiring Committee, Data Management and Decision Support Specialist Access Alliance Multicultural Health and Community Services 340 College Street, Suite 500, Toronto, ON, M5T 3A9 No phone calls please.
Please be advised that our organization requires all contractors, staff, students, and volunteers to be fully vaccinated. Proof of vaccination can be obtained from the Ministry site.
We thank all applicants for their interest but only those selected for an interview will receive acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position.
We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
Access Alliance encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, lotions, hairspray, etc.) while at the Centre.