Community Programs Manager

Deadline: Nov 24, 2023

Position Type: Full-time, Permanent

Posting Type: Internal & External

Supervisor: Director, Community Programs and Partnership Development

Location: Toronto, Ontario (Access Alliance all Three Sites)

Short Description:

Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that is committed to and works to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. We do this by facilitating access to services and addressing systemic inequities. The Centre envisions a future in which diverse individuals, families and communities can achieve health with dignity.

Reporting to the Director, Community Programs and Partnership Development or designate, the Community Programs Manager is the lead staff person supporting a collaborative approach that facilitates relationship-building, community engagement and capacity building to ensure our core newcomer focused vision as well as our community engagement strategy is achieved.

The manager oversees the execution of all aspects of the portfolio, including program design, implementation, monitoring and evaluation; budget preparation and utilization; identification of and writing applications for new program funding; participation in relevant networks, advocacy groups, and partnership tables, supervision of front-line staff, ensuring effective delivery of assigned programs and preparation of funder reports.

All staff reporting to Community Programs Manager are members of the bargaining unit.



  • Promote organizational values and support achievement of organizational vision, goals and objectives.
  • Ensures smooth and effective communication between the program teams and the senior management team. Incorporates and builds on interdisciplinary teamwork.
  • Develop and maintain collaborative working relationships and network with other organizations and community groups to identify community priorities and to plan and implement integrated strategies to achieve better community health.  This includes supporting the implementation mechanisms for community identification of health issues to the Centre.


  • Participate in operational planning as required; includes creation of annual work plan.
  • Planning and organization of programs and services to ensure that existing resources and staff time are allocated appropriately and effectively to address community service needs.
  • Oversee the development and implementation of program evaluation plan.
  • Manage information by preparing qualitative and quantitative reports for the purposes of organizational planning and to meet funder requirements.
  • Plan and manage the program budgets and advise the Director on outstanding financial matters.
  • Promote a welcoming, anti-oppressive and safe environment.
  • Coordinate and facilitate regular site specific, program team and partner meetings;
  • Identify and resolve complex problems appropriately referring to management team if required and working collaboratively with colleagues.
  • Work across all three sites in the city as well as other service locations as required.
  • Work in a manner that preserves confidentiality and minimizes risk.

Relationship building – Services and Community Partnerships:

  • Develop and maintain collaborative working relationships and network with other organizations and community groups to identify opportunities to work together to amplify resources and responses to community needs;
  • Coordinate and facilitate networking, partnership and collaboration within the community stakeholders; includes development, implementation and maintenance of appropriate partner agency agreements.

Community Development:

  • Support the implementation of mechanisms for community identification of health and wellness issues to the Agency;
  • Support evidence-based programming and evaluation of programs in high need, priority populations;
  • Promote educational opportunities for staff, Board and volunteers on community development models, the determinants of health, community based research, health promotion practice, mental health etc.;
  • Ensure community priorities are reflected in programs and services offered.

Program Management:

  • Provide on-going management support for the effective delivery of programs and ensure team functioning in an efficient manner.
  • Ensure an appropriate and flexible staffing model to ensure program coverage at all times.
  • Strengthen and sustain community services programs, meeting funders and organizational targets and responding to emerging community needs, newcomer groups, etc.
  • Maintain a balance of online, remote access as well as face to face programming, ensuring these are based on promising and best practices, and are standardized.
  • Responsible for all funder reporting.

Staff Management:

  • Day to day supervision of team members.
  • Overall responsibility for team staffing, including recruitment, selection, orientation, training, and termination to ensure adequate levels of staff to meet program needs.
  • Overall responsibility for staff performance management, including performance appraisals, development of an annual work plan, identifying desired outcomes, action plans, learning goals and professional development needs.
  • Develop and review job descriptions.
  • Ensure effective management of internal communication with staff, including their participation in and access to the Center’s policies, procedures and activities.
  • Support the agency student and volunteer engagement programs.
  • Ensure staff adhere to all policies & procedures of AAMHCS.


  • Develop additional funding opportunities, prepare grant applications/proposals in collaboration with the Director.
  • Ensure that staff participates in the Centre’s quality assurance program, promote best practices and evidence informed practice across the organization.
  • Participate as a part of the management team; ensure that the Centre’s policies, procedures and activities facilitate appropriate and high-quality work.
  • Ensures the management delegation of authority guidelines are adhered to.
  • Carry out other duties as may be assigned from time to time by the Director, Community Programs and Partnership Development or designate.

Qualifications and Experience:

  • Graduate degree in a relevant discipline (Health, Social Sciences, Immigration and Settlement Studies, Public Health, Public Administration, International Development, etc.) or a combination of relevant education and experience.
  • Minimum 3 – 5 years progressive management experience in the development, implementation and management of direct services, community development and health promotion initiatives.
  • Demonstrated supervisory experience in a unionized environment.
  • Demonstrated experience and ability to work with diverse community members. Strong chairing and facilitation skills using collaborative and participatory models.
  • Experience writing successful proposals/submissions and maintaining budgets/statistical reporting;
  • Experience working in a low-income, multilingual and multiracial communities.
  • Experience with networking, building partnerships, public speaking and resource development.
  • Experience supervising students and volunteers.

Knowledge, Skills and Abilities:

  • The position requires high level of function in the following core competencies: Communication, Leadership, Influencing, Networking & Relationship Building, Adaptability, Creativity & Innovation, Results Oriented.
  • Demonstrated strong organizational, program/project planning and priority management abilities; includes implementation and evaluation strategies.
  • Excellent verbal, writing and listening skills.
  • Excellent conflict resolution abilities.
  • Sound ability to identify, manage and minimize risk through measurement and analyses.
  • Ability to understand and balance strategic and operational thinking.
  • Very good assessment, trouble shooting, problem solving skills.
  • Knowledge of the health care sector, CHC in particular.
  • Knowledge of systemic social issues, adult education, anti-oppression strategies and frameworks, action research, social work practice, nutrition and food access issues.
  • Ability to speak one of the Centre’s priority languages considered an asset.
  • Demonstrated flexibility in a busy environment and ability to maintain a positive attitude.

Duration: Permanent

Salary: $73,000 – $83,000/ Annual 

Hours: 35 hours/week

Location: Toronto, Ontario (Access Alliance all Three Sites) 

Please be advised that our organization requires all staff, students, and volunteers to be fully vaccinated. Proof of vaccination can be obtained from the Ministry site.

Access Alliance offers comprehensive group benefits coverage, annual vacation entitlement, cumulative sick leave entitlement, employee assistance programs. Access Alliance is a HOOPP employer. 

Application Method:

With Community Programs Manager” in the subject heading, please send your resume and cover letter by November 24, 2023 5:00pm

        by E-mail: 

        by Regular Mail:  Hiring Committee, Community Programs Manager                          

                                  Access Alliance Multicultural Health and Community Services

                                  340 College Street, Suite 500, Toronto, ON, M5T 3A9

No phone calls please.

We thank all applicants for their interest but only those selected for an interview will receive acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position.

We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. We encourage candidates to include their relevant pre-Canadian experience in their application as applicable.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Access Alliance encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, lotions, hairspray, etc.) while at the Centre. 

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