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Client Intake and Registration Assistant

Volunteer Position Description: 

Settlement Workers provide information about the rights and entitlements for new residents of Ontario. They help fill out forms and applications including study and work permits, permanent residence as well as citizenship applications. Settlement workers assist in connecting clients with social assistance, legal aid, subsidized housing, employment agencies as well as City recreational programs. 

Volunteer will work as Client Intake and Registration Assistants. They will support with completing a thorough intake for clients registering newly with AA Settlement Services Program. Intake would capture important and sensitive information that require a deep understanding of AA clientele and their different socio-economic backgrounds. 

Volunteers will adhere to Access Alliance MHCS confidentiality policy and code of conduct when completing intake and registration. 


  • Complete intake and registration for new clients while working closely with Settlement Workers to ensure the registration forms are fully and properly completed 
  • Explain AA service agreement and confidentiality policy
  • Respond to clients’ inquiries during form filling or direct inquiries to the appropriate staff 
  • Ensure safe and friendly environment 


AccessPoint on Danforth 
3079 Danforth Ave.
Toronto, ON M1L 1A8

AccessPoint on Jane
761 Jane St. 2nd floor 
Toronto, ON M6N 4B4

Access Alliance Downtown 
340 College St. Ste. 500 
Toronto, ON M5T 3A9 

Time commitment: 

Volunteers need to be available at least on of the following days a week: 

  • Monday
  • Tuesdays
  • Thursdays 

Volunteers need to be available at least for one of the following time slots: 

  • Mornings (10 am – 12 pm)
  • Afternoons (2 pm – 4 pm) 
  • Evenings (5 pm – 7 pm)

Role Type: 



In-person (possibility to provide service over the phone)
TTC tokens provided

Qualifications & Requirements: 

  • Minimum high school diploma is required 
  • Students attending college or university 
  • Advanced computers skills and ability to learn new computer systems
  • Great interpersonal and problem solving skills
  • Great organizational and time management skills
  • Ability to pay great attention to detail
  • Vulnerable Sector Screening
  • Proof of vaccination against Covid-19 (2 doses required)

Benefits to the volunteer:

  • Work within an inclusion and equity framework 
  • Gain experience working in a team-oriented environment 
  • Gain experience interacting with staff and clients in an anti-oppressive and client centered environment 
  • Gain experience working with newcomers and refugees
  • Gain experience working within a community health setting 
  • Gain valuable experience in intake and registration 

# of positions available: 

6 positions are available 

Focus area: 

Volunteer and Community Engagement 

Application deadline: 

May 15th, 2022 

To Apply: 

Email us at 
Please include “Client Intake and Registration Assistant” on the subject line 

For more information about this program contact: 

Anita Fortuno: 
Mariam Spanos:

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