Stakeholder Accountability


Access Alliance has been a fully accredited organization since 2001 by the Canadian Centre for Accreditation (formerly known as Building Healthier Organizations). The CCA accreditation is an acknowledgment of an organization meeting acceptable standards of practice, and holds organizations accountable to these standards. It is a system to promote learning, improvement, excellence and innovation.

Quality Improvement

Ontario’s inter-professional, team-based primary care organizations are required to submit annual Quality Improvement Plans (QIP) to Health Quality Ontario. A QIP is a formal commitment to quality improvement, aligned with system and provincial priorities.

Quality Improvement Work Plan 2020- 2021 (PDF)

Quality Improvement Plan Narrative 2020-2021 (PDF)


Multi-Sector Service Accountability Agreement
Multi-Sector Service Accountability Agreement (M-SAA) is an accountability agreement delineating accountabilities and performance expectations. M-SAA clarifies responsibility of health service providers for delivering on performance and also planning and integration towards development of health care systems. It brings into one document various contractual agreements between Community Health Service Providers (HSPs) and the Local Health Integration Networks (LHINs).

Access Alliance Multicultural Health and Community Services signed M-SAA with Toronto Central LHIN (PDF)

Anti-Oppression Policy 

Access Alliance acknowledges that oppression based on race, ethnicity, creed, class, gender, sexual orientation, gender orientation, immigration status, country of origin, religion, mental health status, age and ability are systemic in Canadian society. We are committed to actively working against all forms of oppression. To find out more, please see our Anti-Oppression Policy (PDF 256) and our Statement on Anti-Black Oppression and Anti-Oppression (360KB).


If you have had a negative experience with any of the programs or services at Access Alliance and would like to make a complaint, please let us know.

Client Rights and Responsibilities

At Access Alliance we believe in working in partnership with clients to promote health and well-being.  You can read about your rights and responsibilities here.

Organizational By-laws

Read our by-laws here.

Access Alliance is a registered charitable organization and a United Way member agency.