Our Clients

Most of our clients have recently come to Canada as immigrants and refugees. They are a highly diverse group of people in terms of their countries of origin, their ethnocultural backgrounds, the languages they speak and the circumstances under which they have immigrated to Canada.

Why we collect client information

Access Alliance, along with many other health service providers in Ontario, collects demographic information to better understand who our patients and clients are and what unique needs they may have.  

We collect eight equity indicators (developed by the Measuring Health Equity project team of Sinai Health System) as well as others including immigration status, health insurance, education, sense of belonging, and self-rated physical and mental health.

You can view the interactive map in full screen here.

Privacy and Confidentiality

We take our clients’ privacy very seriously.

All collected information is visible only to the client’s health care team and is protected by the same standards as is personal health information. All information remains confidential. If used in research, the information from all patients and clients is combined so researchers are not able to identify who any of the patients and clients are.

For more information, please see the brochure produced by Toronto Central Local Health Integration Network, “We ask because we care” (PDF 437 KB).

How We Use Your Information

We survey our clients every year to ensure that the services we are providing are meeting or exceeding their needs and expectations. Data collected provide service providers, program staff, and managers with information to help them improve programs and services and do needs-based planning. Program and research teams can also use these data to explore inequities in healthcare access, healthcare quality and health outcomes at the client population level.

Client Experience and Activity Reports

Client Activity Report 2021 – 2022 (PDF 1,060 KB)
Client Experience Survey Report 2020 (PDF 1,221 KB)

Vaccine Engagement Project Impact Report

East York/Don Valley (EYDV) Vaccine Engagement Project Impact Report (PDF 11 MB)

Taylor Massey Neighbourhood Profile

Taylor Massey Neighbourhood Profile (PDF 1,454 KB)
Taylor Massey Health Needs Assessment (PDF 2,083 KB)

Rockcliffe-Smythe Neighbourhood

Community Health Assessment for the AccessPoint on Jane site in 2013 (PDF 2,081 KB).