Accessing Documents and Information on the Access Alliance Website

Accessible versions of all documents and information that appears on the Access Alliance website is available on request by contacting Access Alliance will work with individuals to provide the document or the information in a format that is accessible to them.

Audio version: Accessing Documents and Information on the Access Alliance Website


The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is an Ontario law mandating that organizations must follow standards to become more accessible to people with disabilities. Here is what we are doing at Access Alliance to help meet the needs of clients living with disabilities:

  • Goods and services are provided in a manner that respects the dignity and independence of all clients.
  • The provision of services to persons with disabilities is integrated wherever possible.
  • Persons with disabilities are given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of Access Alliance.
  • Persons with disabilities are entitled to use personal assistive devices while accessing any service at Access Alliance, excepting in situations where the use of the device contravenes policies and/or legislation governing the delivery of particular services. There are circumstances under which, with advanced notice and preparation, and if cost is not prohibitive, assistive devices may be made available to persons with disabilities to enable them to access Access Alliance’s goods and/or services (e.g., ASL, attendant services, assistive listening devices, etc.).
  • Persons with disabilities are entitled to confidentiality and the protection of their privacy and are not required to disclose information about their disability unless such information is required by Access Alliance for the purpose of implementing an individualized accommodation plan.

Use of Service Animals and Support Persons

  • If a person with a disability is accompanied by a service animal (e.g., a guide dog), Access Alliance will ensure that the person is permitted to enter an Access Alliance facility with the animal and to keep the animal with them unless the animal is otherwise excluded by law. The service animal must be under the care and control of the individual at all times. Where a service animal is excluded by law, Access Alliance will ensure that other measures are available to enable the person with a disability to obtain, use and benefit from the organization’s goods and services.
  • If a person with a disability is accompanied by a support person, Access Alliance will ensure that both persons are permitted to enter, and that the person with a disability is not prevented from having access to the support person.

Use of Assistive Devices

Staff and other individuals engaged in the delivery of a service on behalf of Access Alliance (e.g., guest speakers, third-party contractors, etc.) are required to cooperate with the use of personal assistive devices, if requested, to improve a client’s access to Access Alliance’s services or goods (e.g., cooperation when asked by a client to wear a microphone or an assistive listening device).

Notice of Temporary Disruptions

Access Alliance will provide notice of disruption of services to the public. Any Notice of Disruption will contain the following

  • Reason for the disruption
  • Anticipated duration
  • Alternative facilities or services, if available

Access Alliance staff will provide such notice in at least one of the following methods:

  • Notice physically posted at the site of the disruption
  • Notice on the Access Alliance website, Facebook, Instagram or Twitter
  • Notice on voice mail

Feedback Process

Access Alliance accepts feedback from the public in a variety of ways including:

For more information, please see the Access Alliance Multi-Year Accessibility Plan (PDF 649 KB) and our Accessibility Plan Progress Report (PDF 474 KB).