Print

About Us

Our Vision

Toronto’s diverse communities achieve Health With Dignity.

Our Mission

Access Alliance Multicultural Health and Community Services (Access Alliance) provides services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities.

Our Values

Client Centered: Our clients are encouraged and supported to make informed choices and decisions that relate to their health.

Collaboration: Our partnerships increase knowledge, strengthen systems and maximize resources so we can take action effectively.

Equity, Access and Inclusion: Our commitment is to challenge systemic barriers that reduce health outcomes for vulnerable populations.

Innovation and Excellence: Our organization fosters a culture of continuous learning, quality improvement and best practice.

Accountability: Our stakeholders see a full and transparent use of evidence and resources that focus on positive client impacts.

The Community Health Centre model of care focuses on five service areas:

  • Primary care
  • Illness prevention
  • Health promotion
  • Community capacity building
  • Service integration

To find out more, please see our Community Health Centre model of care (PDF 56 KB).

What We Do

Access Alliance provides accessible, community-governed, inter-professional primary health care services, including health promotion, illness prevention and treatment, chronic disease management, and individual and community capacity building. Our goal is for all people who face barriers to good health to have access to high quality primary health care within an integrated system of care. To achieve this we:

  • Have a solid and strong commitment to the determinants of health. We employ a broad range of strategies and provide services using an integrated and interdisciplinary approach, while remaining responsive to changing community needs;
  • Focus on the most disadvantaged immigrants and refugees. There are many needs and issues and we want to make sure we work with those communities that face the most severe barriers;
  • Are committed to evidence-informed practice. We want to have a good solid basis for our priorities, be able to identify expected outcomes and evaluate them in such a way that it contributes to ongoing learning and improvement;
  • Acknowledge that strategic partnerships are critical for our success. We are collaborative and committed to building capacity, to putting our resources out in the community, and to having shared leadership in the sector on numerous issues.

Accreditation

Access Alliance has been a fully accredited organization since 2001 by the Canadian Centre for Accreditation (formerly known as Building Healthier Organizations). The CCA accreditation is an acknowledgment of an organization meeting acceptable standards of practice, and holds organizations accountable to these standards. It is a system to promote learning, improvement, excellence and innovation.

Our Anti-Oppression Policy 

Access Alliance acknowledges that oppression based on race, ethnicity, creed, class, gender, sexual orientation, gender orientation, immigration status, country of origin, religion, mental health status, age and ability are systemic in Canadian society. We are committed to actively working against all forms of oppression. To find out more, please see our Anti-Oppression Policy (PDF 256) and our Statement on Anti-Black Oppression and Anti-Oppression (360KB).

Complaints

If you have had a negative experience with any of the programs or services at Access Alliance and would like to make a complaint, please let us know.

Access Alliance is a registered charitable organization and a United Way member agency.