Understanding who are our clients
Access Alliance, along with all hospitals and community health centres in the central Toronto area, collects demographic information to understand who our patients and clients are and what unique needs they may have.
We collect 8 equity indicators (developed by the Measuring Health Equity project team of Sinai Health System) as well as others including immigration status, health insurance, education, sense of belonging, and self-rated physical and mental health.
How we use that information
Collecting information from our clients helps us to shape our understanding of patient and client experiences and outcomes. In addition to individual clients, we also gather data to understand the needs of the broader communities served by Access Alliance.
The reports linked below provide the necessary evidence to service providers, program staff, and managers to support needs-based planning and quality improvement of programs and services. In addition, program and research teams can use these data to explore inequities in healthcare access, healthcare quality and health outcomes at the client population level.
Privacy and confidentiality
We take your privacy very seriously.
All collected information is visible only to the client’s health care team and is protected by the same standards as is personal health information. All information remains confidential. If used in research, the information from all patients and clients is combined so researchers are not able to identify who any of the patients and clients are.
For more information, please see the TC LHIN brochure: ‘We ask because we care’.