March 13, 2019

Our Clients

Understanding who are our clients

Access Alliance, along with all hospitals and community health centres in the central Toronto area, collects demographic information to understand who our patients and clients are and what unique needs they may have.

We collect 8 equity indicators (developed by the Measuring Health Equity project team of Sinai Health System) as well as others including immigration status, health insurance, education, sense of belonging, and self-rated physical and mental health.

How we use that information

Collecting information from our clients helps us to shape our understanding of patient and client experiences and outcomes. In addition to individual clients, we also gather data to understand the needs of the broader communities served by Access Alliance.

The reports linked below provide the necessary evidence to service providers, program staff, and managers to support needs-based planning and quality improvement of programs and services. In addition, program and research teams can use these data to explore inequities in healthcare access, healthcare quality and health outcomes at the client population level.

Privacy and confidentiality

We take your privacy very seriously.

All collected information is visible only to the client’s health care team and is protected by the same standards as is personal health information. All information remains confidential. If used in research, the information from all patients and clients is combined so researchers are not able to identify who any of the patients and clients are.

For more information, please see the TC LHIN brochure: ‘We ask because we care’.

Client Experience and Activity Reports

On an annual basis we survey our clients to ensure that the services we are providing are exceeding their needs and expectations. Below please find the Client Experience Survey Report and the Client Activity Report:

Taylor Massey Neighbourhood Profile

This is one in a series of Access Alliance Multicultural Health and Community Services (Access Alliance) Neighbourhood Profiles. Access Alliance is committed to creating and disseminating information that will lead to policy and services that enhance the lives of immigrants and refugees, and supports in organizational priority setting, program planning, and partnership development.

To view the Taylor Massey Neighbourhood Profile, click the link below:
Taylor Massey Neighbourhood Profile

To view the Needs Assesment Report, click the link below:
Taylor Massey Health Needs Assesment


Rockcliffe-Smythe Neighbourhood

To ensure that our programs and services are responsive to community needs, we worked with a Community Advisory Committee to conduct a Community Health Assessment for the AccessPoint on Jane site in 2013.

To view the Needs Assesment Report, click the link below:
AccessPoint on Jane Community Health Assessment

Where our clients are from

Most of our clients have recently come to Canada as immigrants and refugees. They are also a highly diverse group of people in terms of their countries of origin, their ethnocultural backgrounds, the languages they speak and the circumstances under which they have immigrated to Canada.

Where our clients are from

The top countries of birth for our clients seen by our service providers in 2017-2018 (fiscal year):

  1. Canada
  2. Portugal
  3. Bangladesh
  4. Brazil
  5. Afghanistan
  6. Nigeria
  7. Mexico
  8. Eritrea
  9. Syria
  10. Iran

Client Languages

Our clients speak more than 70 different languages. The top languages spoken by clients (other than English) seen by service providers in 2017-2018 (fiscal year) were:

  1. Portuguese
  2. Spanish
  3. Arabic
  4. Bengali
  5. Tigrinya

Click here to view the interactive map full screen