March 13, 2019

About Us

Our Vision:

Toronto’s diverse communities achieve health with dignity.

Our Mission:

Access Alliance provides services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities.

Our Model of Care

Our Model of Care

We believe that:

Client Centered: Our clients are encouraged and supported to make informed choices and decisions that relate to their health.

Collaboration: Our partnerships increase knowledge, strengthen systems and maximize resources so we can take action effectively.

Equity, Access and Inclusion: Our commitment is to challenge systemic barriers that reduce health outcomes for vulnerable populations.

Innovation and Excellence: Our organization fosters a culture of continuous learning, quality improvement and best practice.

Accountability: Our Stakeholders see a full and transparent use of evidence and resources that focus on positive client impacts.

The Community Health Centre model of care focuses on five service areas:

  • Primary care
  • Illness prevention
  • Health promotion
  • Community capacity building
  • Service integration

To find out more about the CHC model of care, please click here.

What We Do

Access Alliance Multicultural Health and Community Services provides accessible, community-governed, inter-professional, primary health care services, including health promotion, illness prevention and treatment, chronic disease management, and individual and community capacity building. Our goal is for all people who face barriers to good health to have access to high quality primary health care within an integrated system of care. To achieve this we:

  • Have a solid and strong commitment to the determinants of health. We employ a broad range of strategies and provide services using an integrated and interdisciplinary approach, while remaining responsive to changing community needs;
  • Focus on the most disadvantaged immigrants and refugees. There are many needs and issues and we want to make sure we work with those communities that face the most severe barriers;
  • Are committed to evidence-based practice. We want to have a good solid basis for our priorities, be able to identify expected outcomes and evaluate them in such a way that it contributes to ongoing learning and improvement;
  • Acknowledge that strategic partnerships are critical for our success. We are collaborative and committed to building capacity, to putting our resources out in the community, and to having shared leadership in the sector on numerous issues.


Access Alliance has been a fully accredited organization since 2001 by the Canadian Centre for Accreditation (formerly known as Building Healthier Organizations). The CCA accreditation is an acknowledgement of an organization meeting acceptable standards of practice, and holds organizations accountable to these standards. It is a system to promote learning, improvement, excellence and innovation.

Our Anti-oppression Policy

Access Alliance Multicultural Health and Community Services acknowledges that oppressions based on race, ethnicity, creed, class, gender, sexual orientation, gender orientation, immigration status, country of origin, religion, mental health status, age and ability are systemic in Canadian society. We are committed to actively working against all forms of oppression. To find out more about our anti-oppression policy statement, please Anti-Oppression Policy.

Access Model Evaluation

The primary objective of this evaluation was to assess the effectiveness of the Access Model as an organizational structure of Access Alliance Multicultural Health and Community Services (Access Alliance). The model, as it has developed over time since its inception in 2003, was evaluated in its capacity to match the diversified needs and demographics of the communities it serves, with the ultimate goal of improving their health and well-being. Therefore, this evaluation sought to answer the following essential question: Has the Access Model been effective in meeting the changing needs of our clients?

Click here to view the evaluation

Access Alliance is a registered charitable organization and a United Way member agency.